Delivery - Shipping and returns

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area. Orders are made by La Poste via COLISSIMO, a delivery service with tracking and delivery without signature. Delivery times are given as an indication only; if they exceed thirty days from the date of order, the sales contract may be cancelled and the purchaser reimbursed. The individual company l'Atelier de dentelle aux fuseaux may provide the buyer with the tracking number of his parcel by e-mail.

The buyer is delivered to his home by his letter carrier. If the purchaser is absent, he will receive a notice of passage from his letter carrier, allowing him to collect the products ordered from the nearest post office, during a period indicated by the postal services. The risks associated with transport are borne by the purchaser from the moment the articles leave the premises of the individual enterprise Atelier de dentelle aux fuseaux. The purchaser is obliged to check, in the presence of the employee of La Poste or the deliveryman, the condition of the packaging of the goods and their contents on delivery. In the event of damage in transit, any protest must be made to the carrier within three days of delivery.