Expeditions and returns

Deliveries are made at the address indicated on the purchase order which can only be in the agreed geographical area. Orders are made by La Poste via COLISSIMO, a delivery service with follow-up, delivery without signature. Delivery times are given only as an indication; If these exceed thirty days from the order, the sales contract may be terminated and the buyer refunded. The individual company the Spindle Lace Workshop will be able to provide the buyer with the number of follow-ups of their parcel by e-mail.

The buyer is delivered to his home by his postman. In the absence of the buyer, he will receive a notice of passage from his postman, which allows him to remove the products ordered at the nearest post office, during a period indicated by the postal services. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the individual company Lace workshop with spindles. The buyer is required to check in the presence of the Post Office or delivery driver, the condition of the packaging of the goods and its contents on delivery. In case of damage during transport, any protest must be made with the carrier within three days of delivery.